Shipping policy
Shipping Policy
Thank you for visiting and shopping at KSM. Below are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard | 3–7 business days | Free / Based on location |
| Express | 1–3 business days | Calculated at checkout |
Note: Delivery delays can occasionally occur.
International Shipping Policy
KSM currently ships to select countries outside of [your country]. International shipping charges and delivery times are calculated at checkout based on your location.
Customs, Duties, and Taxes
KSM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipment Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped, which includes your tracking number(s). Tracking numbers are usually active within 24 hours.
Damages
KSM is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.
Please keep all packaging materials and damaged goods before filing a claim.
